Christmas & New Year Info

Office closed – 24th Dec to 4th Jan

Our office will be closing at 12 noon on Thursday 24th December, and opening again on Monday 4th January 2021.

While we hope that all our customers have a nice, long break, we know that many will be working over the festive period.

 

Service enquiries

We will be monitoring the service inbox and will have technicians on standby between Christmas and New Year. So if you do need to speak to us during the break regarding anything urgent, simply send an email to service@freshground.co.uk and we’ll get back to you within 24 hours (excluding bank holidays and weekends).

Please note this does not cover any queries regarding consumables ordering.

 

Consumables orders

For guaranteed pre-Christmas delivery, please make sure you place your order by 3pm on Tuesday 22th December and choose next-day delivery. Anything ordered after this time can’t be guaranteed and may not be dispatched to arrive until the first week of January.

All orders for Christmas/Lockdown hampers must be placed by 3pm of Friday 18th December for guaranteed delivery before the Christmas holidays. Hampers ordered after this may not arrive in time for Christmas.

Please note we are closed from 12 noon on Thursday 24th December, re-opening on Monday 4th January. Orders placed during this time will be processed and dispatched when we return on 4th January.

 

To all our customers – we wish you a Merry Christmas, and a Happy New Year! Here’s to a fresh start in 2021.

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Thank you for your enquiry. One of our team will get back to you shortly. If your enquiry is urgent then please call 020 7553 7900. Thank you!