Do I need a service plan for my office coffee machine?

Zoe | April 5, 2022

Have you decided you want to get a coffee machine for the office? Perhaps you want to reward your team with a quality coffee experience, or you’re upgrading your old machine. Whatever the reason, and whether you’ve chosen to purchase it outright, rent it, or get it on free loan, you’ll probably be thinking about a service plan and if you need one.

What’s a service plan?

You’ll likely be familiar with the term ‘service plan’ but let’s take a look at what it means exactly. Put simply, service plans are contracts offered by companies so the consumer gets a number of services for a set cost over a certain period of time. Depending on what service plan you choose, you’ll pay a subscription type fee that will mean that if anything goes wrong with your machine, you’re covered by your plan. You can think of it a bit like insurance. There are different levels of service and cover that we’ll outline below.


Your first and most basic option is a simple product warranty. This is something that will keep your office coffee machine covered for manufacturing faults for an agreed period of time – usually a year or two. You’ll get a warranty on most high ticket products like white goods you can pick up in shops, so when you buy a dishwasher or fridge, for example, it’ll come with a warranty as standard.

In some cases, a warranty may be good enough for you and your office coffee machine but there are unfortunately disadvantages. The main issue is that once your warranty expires, you’re pretty much on your own. If anything goes wrong with your machine, the onus is on you to get an engineer out and pay for fixes and servicing. Also, it’s important to note that if you buy a coffee machine that’s meant for domestic use but you’re using it in a commercial setting, i.e. your office, the warranty will likely be invalid.

Essential service plan

You’ll find that most office coffee machine providers offer a range of cover. In our case, we offer an Essentials package and a Total Care plan. At FreshGround, we consider having basic cover as essential, so we don’t offer a warranty only option. This level offers customers extended cover and it’s the equivalent of our Essentials package.

This cover means that it doesn’t matter how long you’ve had your coffee machine, it’ll get fixed if something breaks down. As long as it’s the fault of the machine, we’ll fix it. This will exclude accidental damage and lack of care – so this means no hitting the machine to try and make it work please!

Total Care plan

Again, most providers will offer a more advanced level of cover, and our premium service plan is called Total Care. If we take the car analogy again, we can consider this cover like a full annual care package – all the wearing parts are checked – tryes, lights, wipers, etc, etc, and if necessary they are changed before you get any trouble, or a blow out, etc. With our Total Care package, you’re covered for pretty much everything and we’ll also take regular steps to maintain your machine meaning less downtime. On top of this, we’ll also train and support your team on how to properly maintain your machine to save you time and trouble, and any potentially chargeable callouts. This level of care takes a proactive approach to keeping your machine up and running. You don’t have to wait until something goes wrong as many issues are preventative with regular maintenance and checks.

As a facilties or office manager, you’ll understand the need to keep your team happy and the many benefits this brings your business. It’s widely known that a happy workforce is more productive, more creative and positively contribute to a positive workplace culture! By adding quality coffee as an office perk, employees will feel valued and it can even go so far as to attract and retain talent. In conclusion, we recommend this option if you want a happy and hydrated team enjoying quality coffee experiences in the workplace.

Do I need a service plan then?

We’d always recommend a service plan when getting an office coffee machine. It just means that if something goes wrong, and let’s face it, these things happen (!), you’ll have a coffee machine that’s up and running in no time at all.

You can check out our machines and levels of cover and if you need a hand with selecting the right coffee machine for you and your team, simply contact us.