Good office culture starts with great coffee
We’ve come a long way since we started out in 1982, and whilst we’ve moved with the times, some things will always stay the same.
We’re still family run and proud of that. We deliver coffee and water in ways that are just right for you. And through what we love to do, we’ll continue to contribute to happy office cultures across London and Manchester.
After all, we are FreshGround and coffee is our story.
We own a set of five core values that underpin everything we do, and the way we do it.
Everything we do is focused on making things easier. We simplify. We improve. We make our customers’ lives easier by removing unnecessary complications. We’re all about consistency and efficiency, and we make everything as straightforward as we can.
Communicate with clarity
We tell it how it is. We never make assumptions, particularly when it comes to communication. We’re clear. We’re concise. We keep our customers in the picture, and we take the time to explain things properly so there’s no room for confusion.
We don’t just wait for things to happen; we make them happen. We’re forward thinking and take the initiative to do things better. We check in with our customers just to make sure everything’s ok and we’ll always step up when we need to.
Focus on the customer
Nothing is more important than putting our customers first. We’re committed to doing what’s right, and we take pride in delivering on our promises. We love getting feedback so we can continue to provide the very best in customer service.
Work as a team
Our company would be nothing without our people. With a shared passion for great coffee, our dynamic team delivers exceptional customer experiences. Friendly, helpful and curious, together we collaborate and push boundaries to be the best.
We understand that a quality coffee experience is essential in keeping your colleagues and clients happy and hydrated. And with nearly 40 years in the coffee business, we certainly know our beans!
We keep things simple. There’s no need to make life complicated. Our friendly team will give you no-nonsense advice to find the perfect solution for your workplace. We’ll never oversell or under-deliver, and free tasting sessions, in-office demos and no-obligation audits mean we’ll work with you to get exactly what you need, when you need it.
Things can change very fast in business, and we understand that all our valued customers’ needs are different. That’s why you’ll never feel pressure from us to tie you into a long contract, and if you need to change your package part-way through, we can help you with that. We offer fuss-free, flexible agreements from as little as three months.
We love coffee, and it shows. Since 1982, we’ve made it our mission to find the very best coffee beans that we know you’ll love as much as we do. Each and every one of our team is SCA-trained (Specialty Coffee Association), and we work with top experts to develop our coffee blends and machine settings to give you the perfect cup of coffee, every time.
The Rainforest Alliance
Our Premium Blend coffees are from Rainforest Alliance Certified farms, meaning you can enjoy your brew in the knowledge that you’re helping to support coffee growers and their communities.
Take a look at what some of our customers are saying about us.
FreshGround supply great machines. We have an office of over 100 people and the machines are used a lot by staff. Great customer service. Outstanding products.
Machine is one touch so easy to use. Happy staff are more productive. Ordering supplies is easy and FreshGround have never failed to deliver next day.
Facilities Manager, Shipleys LLP
FreshGround are excellent and always surprise me at how quick their deliveries and call outs are.
Front of House, Lambert Smith Hampton