Zip tap service & support
Looking for a Zip tap service plan provider? Contact FreshGround today, and we’ll bring your Zip tap back to good working condition.
Get in touch
Ask us about Zip tap servicing
If you’re a business in the UK and want to speak to us about servicing your Zip tap, simply drop us a line with more details and we’ll aim to get back to you within one working day.
Our service team can help you with the below services:
Our highly trained and experienced engineers are on hand to service or repair your zip tap, whether you’re an existing customer or completely new to FreshGround. Contact us now to see how we can help.
Our service team can help you with the below services:
Zip tap maintenance
Zip tap installation
Repairing broken systems
Replacing filters
Assisting with CO2 cylinder changeover
Do I need to be an existing customer to have my Zip tap serviced?
No, you do not need to be a current FreshGround customer to be eligible for our water tap service and support. If you have a Zip tap in your office that needs a service, our team is ready to help.
Zip tap service and repair
Our team can help you with services or repairs, as well as assist with filter changes.
Servicing
Make sure your office tap is serviced regularly. This ensures it is kept in the best condition, and continues to meet the needs of your team.
Repair
Zip tap broken down? FreshGround can repair and replace taps that have reached the end of their serviceable life. Pick a replacement from our range of Zip taps.
Filter changes
Sign up for a FreshGround service plan and we can send out filters on a regular basis. Use our Complete Care plan, and we’ll even arrange engineers to replace the filters for you.
Why choose FreshGround to service your Zip tap?
There are many benefits to choosing FreshGround to service your Zip tap. We can offer the following support:
Instant repairs
On-site support
Access to experienced and highly trained professionals
Filters sent out automatically on a regular basis
Excellent customer service – we pride ourselves on our quality service
What’s included in your service plan?
Take a look at the comparison table below to see the major differences between Essential and Complete Care. Essential is included with all Zip tap rentals, whereas Complete Care is an additional product that gives you proactive service visits.
| Essential | Complete Care | |
|---|---|---|
| Reactive call-outs | ||
| CoffeeCrew Live Assist | ||
| All spare parts (excl. any required due to damage) | ||
| Proactive service visits throughout the year | ||
| Scale reduction filters | ||
| Scale reduction filters changed by us | ||
| Machine recalibration |
Exceptions and extraordinary circumstances
Whilst Essential is included on all machine rentals, it can be taken as a separate service if you purchase the machine (even if FreshGround was not the original supplier). In these cases, to be eligible for Complete Care, you must also purchase Essential cover as a separate line.
Callouts that are deemed to be the result of user negligence are chargeable on both service plans. A call-out fee of £225 is inclusive of the first hour, followed by £50 per 15 minute increment thereafter.
There are certain parts that we do not include in service plans. Anything that is cosmetic, such as drip trays and panels, will not be covered under Essential or Complete Care.
If your machine is covered by a service plan but is not part of a FreshGround rental agreement (for example, if you own the machine), then core components and parts that cost in excess of £100 will also be excluded. Core components include circuit boards, boilers, compressors, or internal circuitry. Replacing these items is major repair work and can be quoted separately.
Fix your Zip taps – talk to us today
If your Zip taps need the protection of a service plan, please don’t hesitate to reach out. FreshGround will get you up and running again in no time.
Looking for a Billi tap service instead?
So if you need your Billi tap repaired or a filter replacement, we offer Billi tap service and support too.
Purchase a new Zip tap
Looking to upgrade your existing water tap to a Zip? We have a selection of undercounter Zip taps in our range that you can see below:
-
T5 Zip Classic Plus All In One Tap
- Serves up to 100 people
- Chilled, sparkling and boiling water
- Adds conventional hot and cold supply
- Rent from just £7.43 per day
-
T4 Zip Classic Plus Sparkling Tap
- Serves up to 60 people
- Chilled, sparkling and boiling water
- Antimicrobial digital buttons
- Rent from just £7.14 per day
-
T3 Zip Classic Plus Tap
- Serves up to 60 people
- Instant chilled and boiling water
- Antimicrobial digital buttons
- Rent from just £5.29 per day
Frequently asked questions
How often should I have a Zip tap service?
It is recommended that you service your Zip tap at least once a year by a trained Zip tap engineer.
Can I book a service or repair if I am not an existing FreshGround customer?
Yes, we are more than happy to provide support and service to your water taps, even if you’re not an existing FreshGround customer. And it’s not just Zip taps! We can also service and repair Billi taps too.
How do I report a fault with my Zip tap?
You can report a fault by filling out the form on our contact page, or alternatively phone us on 020 7553 7900 or email service@freshground.co.uk.
How often does the filter need changing in a Zip tap?
We recommend changing the water tap filter every 6 months. As a FreshGround customer, we will automatically send your filter to you so you know when it needs changing. Depending on the size of your office, your Zip tap filter may need changing more or less often.
We are relocating offices, can you move our existing Zip tap to our new office?
Yes, we will happily relocate your existing Zip tap to your new work premises.
