Get Zip tap support today

Our highly trained and experienced engineers are on hand to service or repair your zip tap, whether you're an existing customer or completely new to FreshGround. Contact us now to see how we can help.

Our service team can help you with the below services:

  • Zip tap maintenance
  • Zip tap installation
  • Repairing broken systems
  • Replacing filters and CO2 tanks
  • Replacing filters
  • Assisting with CO2 cylinder changeover

Do I need to be an existing customer to have my Zip tap serviced?

No, you do not need to be a current FreshGround customer to be eligible for our water tap service and support. If you have a Zip tap in your office that needs a service, our team is ready to help.

Zip tap service and repair

Our team can help you with services or repairs, as well as assist with filter changes.

T4 Zip Classic Plus Sparkling tap

Servicing

Make sure your office tap is serviced regularly. This ensures it is kept in the best condition, and continues to meet the needs of your team.

Servicing

Repair

Zip tap broken down? FreshGround can repair and replace taps that have reached the end of their serviceable life. Pick a replacement from our range of Zip taps.

T4 Zip Classic Plus Sparkling tap

Filter changes

Sign up for a FreshGround service plan and we can send out filters on a regular basis. Use our Total Care plan, and we’ll even arrange engineers to replace the filters for you.

Why choose FreshGround to service your Zip tap?

There are many benefits to choosing FreshGround to service your Zip tap. We can offer the following support:

  • Instant repairs
  • On-site support
  • Access to experienced and highly trained professionals
  • Filters sent out automatically on a regular basis
  • Excellent customer service – we pride ourselves on our quality service

Choose a service plan

Pick a FreshGround service plan and we'll make sure your taps are always on. We offer two different maintenance plans, with the Total Care plan designed to give you total peace of mind.

Essential

All the basics to keep you going *Included with all machines

Reactive call-outs

Pressure vessel testing (as required)

All spare parts (excl. any required due to damage)

Taste and odour filtration (cold-water machines)

Sanitisation visits (cold water machines)

12 monthly

Installation inc. water safety kit and filter head

from £199 per unit

Proactive equipment maintenance

from £299 per unit

Scale filter exchange call-out

£80 per visit

Scale-reduction filters

See pricelist

Machine recalibration

£80 per visit

Total Care

Our fully inclusive service package

Reactive call-outs

Pressure vessel testing (as required)

All spare parts (excl. any required due to damage)

Taste and odour filtration (cold-water machines)

Sanitisation visits (cold water machines)

6 monthly

Installation inc. water safety kit and filter head

from £99 per unit

Proactive equipment maintenance

Scale filter exchange call-out

Scale-reduction filters

Machine recalibration

Customer testimonials

Take a look at what some of our customers are saying about us.

FreshGround offer excellent customer service and are always helpful and polite, and go the extra mile to assist. The machines run well and are serviced well, so we have little or no downtime.

Lisa Assiotes

Office Manager, Paddy Power Betfair

We required good quality products that our visitors would enjoy and we required excellent service levels to support our business requirements. The customer service provided by FreshGround is always exceptional and the quality of the equipment and products are of high quality.

Jason Shenton

Dealer Principle, Porsche Centre Wilmslow

We rely on FreshGround’s back up when there is an issue. The machine is heavily used with over 100 people in our building every day. The self service machine generally looks after itself and provides service for customers and staff.

Mark Furssedonn

Group Operations Director, Panavision Europe Limited

Looking for a Billi tap service instead?

So if you need your Billi tap repaired or a filter replacement, we offer Billi tap service and support too.

Purchase a new Zip tap

Looking to upgrade your existing water tap to a Zip? We have a selection of undercounter Zip taps in our range that you can see below:

Up to 60 people

T3 Zip Classic Plus Tap

T3 Zip Classic Plus Tap

Fit a T3 Zip Classic Plus and never touch a kettle again. This stylish and convenient tap delivers instant filtered boiling and chilled water with the press of a button.

View

Up to 60 people

T4 Zip Classic Plus Sparkling tap

T4 Zip Classic Plus Sparkling Tap

Push a button and the T4 Zip Classic Plus Sparkling tap system dispenses a cool stream of sparkling water. It’s also equipped with filtered chilled and boiling water too.

View

Up to 60 people

T5 Zip Classic Plus All In One

T5 Zip Classic Plus All In One Tap

Install the T5 Zip Classic Plus All In One and all of your office water needs will be met. It dispenses filtered boiling, chilled and sparkling water, but also acts as a regular hot and cold water tap.

View

Frequently asked questions

How often should I have a Zip tap service?

It is recommended that you service your Zip tap at least once a year by a trained Zip tap engineer.

Can I book a service or repair if I am not an existing FreshGround customer?

Yes, we are more than happy to provide support and service to your water taps, even if you’re not an existing FreshGround customer. And it’s not just Zip taps! We can also service and repair Billi taps too.

How do I report a fault with my Zip tap?

You can report a fault by filling out the form on our contact page, or alternatively phone us on 020 7553 7900 or email service@freshground.co.uk.

How often does the filter need changing in a Zip tap?

We recommend changing the water tap filter every 6 months. As a FreshGround customer, we will automatically send your filter to you so you know when it needs changing. Depending on the size of your office, your Zip tap filter may need changing more or less often.

We are relocating offices, can you move our existing Zip tap to our new office?

Yes, we willy happily relocate your existing Zip tap to your new work premises.