Zip tap service & support

Looking for a Zip tap service plan provider? Contact FreshGround today, and we’ll bring your Zip tap back to good working condition.

Zip Wave tap on white background

Our service team can help you with the below services:

Our highly trained and experienced engineers are on hand to service or repair your zip tap, whether you’re an existing customer or completely new to FreshGround. Contact us now to see how we can help.

Our service team can help you with the below services:

Zip tap maintenance

Zip tap installation

Repairing broken systems

Replacing filters

Assisting with CO2 cylinder changeover


Book a service

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Do I need to be an existing customer to have my Zip tap serviced?

No, you do not need to be a current FreshGround customer to be eligible for our water tap service and support. If you have a Zip tap in your office that needs a service, our team is ready to help.


Arrange a service

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Zip tap service and repair

Our team can help you with services or repairs, as well as assist with filter changes.

T4 Zip Classic Plus Sparkling tap


Make sure your office tap is serviced regularly. This ensures it is kept in the best condition, and continues to meet the needs of your team.

Billi tap servicing.


Zip tap broken down? FreshGround can repair and replace taps that have reached the end of their serviceable life. Pick a replacement from our range of Zip taps.

T4 Zip Classic Plus Sparkling tap

Filter changes

Sign up for a FreshGround service plan and we can send out filters on a regular basis. Use our Complete Care plan, and we’ll even arrange engineers to replace the filters for you.

Why choose FreshGround to service your Zip tap?

There are many benefits to choosing FreshGround to service your Zip tap. We can offer the following support:

Instant repairs

On-site support

Access to experienced and highly trained professionals

Filters sent out automatically on a regular basis

Excellent customer service – we pride ourselves on our quality service

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Choose a service plan

Pick a FreshGround service plan and we’ll make sure your taps are always on. We offer two different maintenance plans, with the Complete Care plan designed to give you total peace of mind.


Reactive service plan to cover the basics *Included with all machines

Reactive call-outs

Pressure vessel testing (as required)

All spare parts (excl. any required due to damage)

Planned machine maintenance

Not included

Scale reduction filters

See shop page

Scale filters changed by us

Not included

Machine recalibration

Not included

Complete Care

Our proactive and reactive, fully inclusive service package

Reactive call-outs

Pressure vessel testing (as required)

All spare parts (excl. any required due to damage)

Planned machine maintenance

Scale reduction filters

Scale filters changed by us

Machine recalibration

Callouts that are deemed to be the result of user negligence are chargeable on both service plans. A call-out fee of £225 is inclusive of the first hour, followed by £50 per 15 min increments thereafter.

Please note: There are certain parts that we do not include in service plans. Anything that is cosmetic, or a core component, such as the compressor or internal circuitry, is not covered in our plans. Replacing these items is major repair work, and not part of a routine service.

Customer testimonials

Take a look at what some of our customers are saying about us.

“FreshGround offer excellent customer service and are always helpful and polite, and go the extra mile to assist. The machines run well and are serviced well, so we have little or no downtime.”

Lisa Assiotes

Office Manager, Paddy Power Betfair

“We required good quality products that our visitors would enjoy and we required excellent service levels to support our business requirements. The customer service provided by FreshGround is always exceptional and the quality of the equipment and products are of high quality.”

Jason Shenton

Dealer Principle, Porsche Centre Wilmslow

“We rely on FreshGround’s back up when there is an issue. The machine is heavily used with over 100 people in our building every day. The self service machine generally looks after itself and provides service for customers and staff.”

Mark Furssedonn

Group Operations Director, Panavision Europe Limited

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Looking for a Billi tap service instead?

So if you need your Billi tap repaired or a filter replacement, we offer Billi tap service and support too.

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Purchase a new Zip tap

Looking to upgrade your existing water tap to a Zip? We have a selection of undercounter Zip taps in our range that you can see below:

Frequently asked questions

How often should I have a Zip tap service?

It is recommended that you service your Zip tap at least once a year by a trained Zip tap engineer.

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Can I book a service or repair if I am not an existing FreshGround customer?

Yes, we are more than happy to provide support and service to your water taps, even if you’re not an existing FreshGround customer. And it’s not just Zip taps! We can also service and repair Billi taps too.

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How do I report a fault with my Zip tap?

You can report a fault by filling out the form on our contact page, or alternatively phone us on 020 7553 7900 or email

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How often does the filter need changing in a Zip tap?

We recommend changing the water tap filter every 6 months. As a FreshGround customer, we will automatically send your filter to you so you know when it needs changing. Depending on the size of your office, your Zip tap filter may need changing more or less often.

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We are relocating offices, can you move our existing Zip tap to our new office?

Yes, we will happily relocate your existing Zip tap to your new work premises.

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