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Get the Billi tap support you need today
Whether you're an existing customer or not, we are here to help. Our service team is made up of highly trained and experienced professionals who are on hand to either service or repair your Billi tap.
Our engineers can assist you with the following services:
- Billi Tap installation
- Billi Tap maintenance
- Repairing broken systems
- Replacing filters and CO2 tanks
- Replacing filters
- Assisting with CO2 cylinder changeover
Do I need to be a FreshGround customer to have my Billi tap serviced?
No, you do not need to be an existing customer to receive our water tap service and support. We provide Billi Tap support for any office that has a tap and needs servicing.
Billi tap service and repair
We can assist with services or repairs. We can also assist with filter changes.
Servicing
It is important to make sure your tap is serviced regularly to ensure it is kept in good condition and continues to perform well for your office.
Repair
Broken Billi tap? We can repair and replace taps that are broken or no longer working. See our range of Billi taps if you require a new water dispenser.
Filter changes
We send out filters on a regular basis so that you can change your filter with ease or, if you’re signed up to Total Care, we can change the filter for you.
Why choose FreshGround to service your Billi tap?
You can expect to receive the following support if you choose FreshGround to service your Billi tap. This includes:
- On-site support
- Instant repairs
- Access to experienced and highly trained professionals
- Filters sent out automatically on a regular basis
- Excellent customer service – we pride ourselves on our quality service
Your maintenance plan
As a FreshGround customer, we offer the following two maintenance plans for routine servicing. These will give you peace of mind and ensure your taps are always on.
Essential
All the basics to keep you going *Included with all machines
Reactive call-outs
Pressure vessel testing (as required)
All spare parts (excl. any required due to damage)
Taste and odour filtration (cold-water machines)
Sanitisation visits (cold water machines)
12 monthly
Installation inc. water safety kit and filter head
from £199 per unit
Proactive equipment maintenance
from £299 per unit
Scale filter exchange call-out
£80 per visit
Scale-reduction filters
See pricelist
Machine recalibration
£80 per visit
Total Care
Our fully inclusive service package
Reactive call-outs
Pressure vessel testing (as required)
All spare parts (excl. any required due to damage)
Taste and odour filtration (cold-water machines)
Sanitisation visits (cold water machines)
6 monthly
Installation inc. water safety kit and filter head
from £99 per unit
Proactive equipment maintenance
Scale filter exchange call-out
Scale-reduction filters
Machine recalibration
Callouts that are deemed to be the result of user negligence are chargeable on both service plans. A call-out fee of £225 is inclusive of the first hour, followed by £50 per 15 min increments thereafter.
There are certain parts that we do not include in service plans. Anything that is cosmetic, or a core component, such as the compressor or internal circuitry, is not covered in our plans. Replacing these items is major repair work, and not part of a routine service.
Customer testimonials
Take a look at what some of our customers are saying about us.
Install for everything was seamless. Thank you to everyone who helped get us up and running, from Tyrone’s delivery yesterday to Nick and Pat who were awesome, but also to everyone at FreshGround.
Will Salmon
Office Manager, M7 Real Estate
We have received multiple praises on the quality and taste being much better than our previous machine. The process to order is simple and straight forward.
Ray Long
General Manager, BizSpace
We rely on FreshGround’s back up when there is an issue. The machine is heavily used with over 100 people in our building every day. The self service machine generally looks after itself and provides service for customers and staff.
Mark Furssedonn
Group Operations Director, Panavision Europe Limited
Looking for a Zip tap service instead?
So if you need your Zip tap repaired or a filter replacement, we offer Zip tap service and support too.
Purchase a new Billi tap
If you’re interested in upgrading your current water tap or looking to replace your old Billi tap, check out our range of undercounter water taps below:
Up to 100 people
T3 Billi Quadra Tap
Never wait for the office kettle to boil again. The T3 dispenses instant filtered, boiling and chilled water at just the touch of a lever.
ViewUp to 60 people
T4 Billi Quadra Sparkling
Incredibly compact and available in a range of colours and finishes, the T4 Billi tap delivers filtered chilled, boiling and sparkling water.
ViewUp to 100 people
T5 Billi Quadra Plus Tap
A five-in-one system, this tap is ideal for kitchens with no hot water supply, with a separate faucet for boiling, chilled and sparkling.
ViewFrequently asked questions
How often do I need a Billi tap service?
We recommend your Billi tap should be serviced at least once a year by a trained Billi tap engineer.
Can I book a service or repair if I am not an existing FreshGround customer?
Yes, even if you are not an existing customer, we are more than happy to provide support and service to your water tap. We will also service other kinds of water taps, such as Zip taps.
How do I report a fault with my Billi tap?
You can report a fault by filling out the form on our contact page, or alternatively phone us on 020 7553 7900 or email service@freshground.co.uk.
How often does the filter need changing in a Billi tap?
We recommend changing the water tap filter every 6 months. As a FreshGround customer, we will automatically send your filter to you so you know when it needs changing. Depending on the size of your office, your Billi tap filter may need changing more or less often.
We are relocating offices, can you move our existing Billi tap to our new office?
Yes, we are more than happy to relocate your existing Billi tap to your new office.