Get the support you need today

Whether you're an existing customer or not, we are here to help. Our service team is made up of highly trained and experienced professionals who are on hand to either service or repair your Billi tap.

Our engineers can assist you with the following services:

  • Billi Tap installation
  • Billi Tap maintenance
  • Repairing broken systems
  • Replacing filters and CO2 tanks
  • Replacing filters
  • Assisting with CO2 cylinder changeover

Do I need to be a FreshGround customer to have my Billi tap serviced?

No, you do not need to be an existing customer to receive our water tap service and support. We provide Billi Tap support for any office that has a tap and needs servicing.

Billi tap service and repair

We can assist with services or repairs. We can also assist with filter changes.

Billi Tap

Servicing

It is important to make sure your tap is serviced regularly to ensure it is kept in good condition and continues to perform well for your office.

Servicing

Repair

Broken Billi tap? We can repair and replace taps that are broken or no longer working. See our range of Billi taps if you require a new water dispenser.

Billi Tap and Mug

Filter changes

We send out filters on a regular basis so that you can change your filter with ease or, if you’re signed up to Total Care, we can change the filter for you.

Why choose FreshGround to service your Billi tap?

You can expect to receive the following support if you choose FreshGround to service your Billi tap. This includes:

  • On-site support
  • Instant repairs
  • Access to experienced and highly trained professionals
  • Filters sent out automatically on a regular basis
  • Excellent customer service – we pride ourselves on our quality service

Your maintenance plan

As a FreshGround customer, we offer the following two maintenance plans for routine servicing. These will give you peace of mind and ensure your taps are always on.

Essential

All the basics to keep you going *Included with all machines

Reactive call-outs

Pressure vessel testing (as required)

All spare parts (excl. any required due to damage)

Taste and odour filtration (cold-water machines)

Sanitisation visits (cold water machines)

12 monthly

Installation inc. water safety kit and filter head

from £199 per unit

Proactive equipment maintenance

from £299 per unit

Scale filter exchange call-out

£80 per visit

Scale-reduction filters

See pricelist

Machine recalibration

£80 per visit

Total Care

Our fully inclusive service package

Reactive call-outs

Pressure vessel testing (as required)

All spare parts (excl. any required due to damage)

Taste and odour filtration (cold-water machines)

Sanitisation visits (cold water machines)

6 monthly

Installation inc. water safety kit and filter head

from £99 per unit

Proactive equipment maintenance

Scale filter exchange call-out

Scale-reduction filters

Machine recalibration

Customer testimonials

Take a look at what some of our customers are saying about us.

FreshGround offer excellent customer service and are always helpful and polite, and go the extra mile to assist. The machines run well and are serviced well, so we have little or no downtime.

Lisa Assiotes

Office Manager, Paddy Power Betfair

We required good quality products that our visitors would enjoy and we required excellent service levels to support our business requirements. The customer service provided by FreshGround is always exceptional and the quality of the equipment and products are of high quality.

Jason Shenton

Dealer Principle, Porsche Centre Wilmslow

We rely on FreshGround’s back up when there is an issue. The machine is heavily used with over 100 people in our building every day. The self service machine generally looks after itself and provides service for customers and staff.

Mark Furssedonn

Group Operations Director, Panavision Europe Limited

Looking for a Zip tap service instead?

So if you need your Zip tap repaired or a filter replacement, we offer Zip tap service and support too.

Purchase a new Billi tap

If you’re interested in upgrading your current water tap or looking to replace your old Billi tap, check out our range of undercounter water taps below:

Up to 100 people

T3 / T4 Billi Quadra

T3 Billi Quadra Tap

Never wait for the office kettle to boil again. The T3 dispenses instant filtered, boiling and chilled water at just the touch of a lever.

View

Up to 60 people

T3 / T4 Billi Quadra

T4 Billi Quadra Sparkling

Incredibly compact and available in a range of colours and finishes, the T4 Billi tap delivers filtered chilled, boiling and sparkling water.

View

Up to 100 people

T5 Billi Quadra Plus

T5 Billi Quadra Plus Tap

A five-in-one system, this tap is ideal for kitchens with no hot water supply, with a separate faucet for boiling, chilled and sparkling.

View

Frequently asked questions

How often do I need a Billi tap service?

We recommend your Billi tap should be serviced at least once a year by a trained Billi tap engineer.

Can I book a service or repair if I am not an existing FreshGround customer?

Yes, even if you are not an existing customer, we are more than happy to provide support and service to your water tap. We will also service other kinds of water taps, such as Zip taps.

How do I report a fault with my Billi tap?

You can report a fault by filling out the form on our contact page, or alternatively phone us on 020 7553 7900 or email hello@freshground.co.uk.

How often does the filter need changing in a Billi tap?

We recommend changing the water tap filter every 6 months. As a FreshGround customer, we will automatically send your filter to you so you know when it needs changing. Depending on the size of your office, your Billi tap filter may need changing more or less often.

We are relocating offices, can you move our existing Billi tap to our new office?

Yes, we are more than happy to relocate your existing Billi tap to your new office.