Billi tap service & support
Need help to bring your Billi Tap back to a good working condition? The FreshGround team is here to help! Contact us today about our Billi Tap service plans.
Get in touch
Ask us about Billi tap servicing
If you’re a business in the UK and want to speak to us about servicing your Billi tap, simply drop us a line with more details and we’ll aim to get back to you within one working day.
Get the Billi tap support you need today
Whether you’re an existing customer or not, we are here to help. Our service team is made up of highly trained and experienced professionals who are on hand to either service or repair your Billi tap.
Our engineers can assist you with the following services:
Billi Tap installation
Billi Tap maintenance
Repairing broken systems
Replacing filters
Assisting with CO2 cylinder changeover
Do I need to be a FreshGround customer to have my Billi tap serviced?
No, you do not need to be an existing customer to receive our water tap service and support. We provide Billi Tap support for any office that has a tap and needs servicing.
Billi tap service and repair
We can assist with services or repairs. We can also assist with filter changes.
Servicing
It is important to make sure your tap is serviced regularly to ensure it is kept in good condition and continues to perform well for your office.
Repair
Broken Billi tap? We can repair and replace taps that are broken or no longer working. See our range of Billi taps if you require a new water dispenser.
Filter changes
We send out filters on a regular basis so that you can change your filter with ease or, if you’re signed up to Complete Care, we can change the filter for you.
Why choose FreshGround to service your Billi tap?
You can expect to receive the following support if you choose FreshGround to service your Billi tap. This includes:
On-site support
Instant repairs
Access to experienced and highly trained professionals
Filters sent out automatically on a regular basis
Excellent customer service – we pride ourselves on our quality service
Your maintenance plan
Take a look at the comparison table below to see the major differences between Essential and Complete Care. Essential is included with all Billi tap rentals, whereas Complete Care is an additional product that gives you proactive service visits.
| Essential | Complete Care | |
|---|---|---|
| Reactive call-outs | ||
| CoffeeCrew Live Assist | ||
| All spare parts (excl. any required due to damage) | ||
| Proactive service visits throughout the year | ||
| Scale reduction filters | ||
| Scale reduction filters changed by us | ||
| Machine recalibration |
Exceptions and extraordinary circumstances
Whilst Essential is included on all machine rentals, it can be taken as a separate service if you purchase the machine (even if FreshGround was not the original supplier). In these cases, to be eligible for Complete Care, you must also purchase Essential cover as a separate line.
Callouts that are deemed to be the result of user negligence are chargeable on both service plans. A call-out fee of £225 is inclusive of the first hour, followed by £50 per 15 minute increment thereafter.
There are certain parts that we do not include in service plans. Anything that is cosmetic, such as drip trays and panels, will not be covered under Essential or Complete Care.
If your machine is covered by a service plan but is not part of a FreshGround rental agreement (for example, if you own the machine), then core components and parts that cost in excess of £100 will also be excluded. Core components include circuit boards, boilers, compressors, or internal circuitry. Replacing these items is major repair work and can be quoted separately.
Fix your Billi taps – talk to us today
If your Billi taps need the protection of a service plan, please don’t hesitate to reach out. FreshGround will get you up and running again in no time.
Looking for a Zip tap service instead?
So if you need your Zip tap repaired or a filter replacement, we offer Zip tap service and support too.
Purchase a new Billi tap
Looking to upgrade your existing water solution to a boiling water Billi tap? We have a selection of undercounter Billi taps in our range that you can see below:
-
T5 Billi Quadra Plus Tap
- Serves up to 100 people
- Chilled, sparkling and boiling water
- Adds conventional hot and cold supply
- Rent from just £5.75 per day
-
T4 Billi Quadra Sparkling
- Serves up to 60 people
- Chilled, sparkling and boiling water
- Energy efficient water-cooled system
- Rent from just £5.71 per day
-
T3 Billi Quadra Tap
- Serves up to 100 people
- Instant chilled and boiling water
- Energy efficient water-cooled system
- Rent from just £3.98 per day
Frequently asked questions
How often do I need a Billi tap service?
We recommend your Billi tap should be serviced at least once a year by a trained Billi tap engineer.
Can I book a service or repair if I am not an existing FreshGround customer?
Yes, even if you are not an existing customer, we are more than happy to provide support and service to your water tap. We will also service other kinds of water taps, such as Zip taps.
How do I report a fault with my Billi tap?
You can report a fault by filling out the form on our contact page, or alternatively phone us on 020 7553 7900 or email service@freshground.co.uk.
How often does the filter need changing in a Billi tap?
We recommend changing the water tap filter every 6 months. As a FreshGround customer, we will automatically send your filter to you so you know when it needs changing. Depending on the size of your office, your Billi tap filter may need changing more or less often.
We are relocating offices, can you move our existing Billi tap to our new office?
Yes, we are more than happy to relocate your existing Billi tap to your new office.
