La Cimbali service and support
Keep your La Cimbali coffee machine running smoothly with FreshGround’s professional service and support. Our team is here to help, whether you need maintenance, repairs, or a regular service plan.
Need expert servicing for your La Cimbali coffee machine?
Currently, we can fully support the La Cimbali S15 coffee machine. As this model sits within our range, all of our technicians are fully trained on this machine. We can service other Cimbali machines, but this is on a case by case basis. Talk to us today.
Get the La Cimbali support you need today
Whether you’re an existing FreshGround customer or not, our expert engineers are ready to service and repair your La Cimbali coffee machine.
Our engineers can assist you with the following services:
Install your La Cimbali coffee machine
Maintain your La Cimbali coffee machine
Repair your broken machines
Replace scale filters for you
Recalibrate machines for you
How it works
Once booked in, your FreshGround engineer will arrive with everything they need to carry out the service visit on your machine.
Our engineers check all key components, descale the system, and ensure your coffee is brewing perfectly.
We provide regular filter replacements and stock La Cimbali parts to keep your machine performing like new.
If your machine breaks down, we’ll get it back up and running ASAP. We have a first-time fix rate of over 90%.
In the unlikely even that your machine is beyond repair, we will help you choose a replacement from our range of premium coffee machines.
Why choose FreshGround to service your La Cimbali coffee machine?
Our on-site engineers are experts when it comes to fixing your Cimbali coffee machine. We aim to respond to all queries within 60 minutes and, assuming you’re in London or Manchester, have a working fix in place with 16 hours. That’s our 60/16 promise.
Fast repairs
Minimise downtime to keep the coffee flowing and your entire team happy.
Genuine parts
High-quality replacements that keep your machine operating at peak performance.
Exceptional service
A team ok of engineers who will go the extra mile to help you, every time.
What’s included in a FreshGround service plan?
Our Complete Care service plan is our proactive and reactive, fully inclusive service package for your La Cimbali coffee machine. It includes the below:
Reactive repair and machine fault call-outs ✓
CoffeeCrew Live Assist (see video) ✓
Pressure vessel testing (as required) ✓
All spare parts (excluding any required due to damage) ✓
Routine planned machine maintenance ✓
Scale reduction filters ✓
Scale filters changed by us ✓
Machine recalibration ✓
Get a Cimbali coffee machine service quote
Want to learn more about how FreshGround can keep your coffee machine in top condition? Just submit the form below, and a member of the team will be in touch as soon as possible.
Frequently asked questions
Do I need to be a pre existing customer to book a service?
No, you do not need to be an existing customer to receive our service and support. If you have a La Cimbali coffee machine in your office that is also part of our range, we’re ready to help.
How often does my La CImbali coffee machine need servicing?
Machines need a filter change every 6 months, depending on your service plan, we will either send you the part and a video tutorial (it’s very easy) or one of our engineers will come and do this for you. A full service is recommended once a year, which is included in the ‘Complete Care’ package.
How do I report a fault?
You can report any fault and request servicing using our service form. We also have a wealth of resources on basic maintenance and cleaning, including manufacturer manuals and videos.
How much does it cost?
For rental customers, maintenance will be included in the weekly cost. To purchase a Complete Care plan separately for a Cimbali S15, this will cost £23.75 per week. Should your machine be over five years old, we’ll charge a flat fee of £225 for an initial service visit and assessment before placing it on a maintenance contract.
How long will I have to wait?
For FreshGround machines, we operate on a 60/16 system, where we aim to reply to your service request within 60 minutes, and we aim to have your machine back up and running within 16 working hours. For external machines, it’s a little bit longer as we will have to set up an account for you.
