Get in touch
Support for your Borg & Overström tap or water cooler, today
Get in touch with us now in regards to your Borg & Overström tap or water cooler. FreshGround can repair or service your tap, whether you're an existing customer or completely new to us. See how we can help you today.
Contact our service team for help with any of the below:
- Repairing broken Borg & Overström systems
- Borg & Overström tap installation
- Borg & Overström tap maintenance
- Filters and CO2 tank replacement
- Assistance with all other service system tasks
Can I have a Borg & Overström tap service if I’m not an existing customer?
Yes, we will be more than happy to service your Borg & Overström tap or water cooler, even if you are not a current FreshGround customer. Simply contact the team today for details on our service plans.
Borg & Overström service and repair
Need a Borg & Overström water dispenser service or repair? Our team can help with everything, even filter changes.
Regular services
It is important to have your water cooler or tap serviced on a regular basis. This allows it to stay in the best condition, and keeps the whole office satisfied.
Repair
Does your equioment appear to be reaching the end of it serviceable life? We can repair your Borg & Overström tap or, if necessary, help you find a suitable replacement.
Filter changes
Did you know that we can send out new filters as and when you need them? Sign up for the FreshGround Total Care plan, and we’ll also fit and replace them for you.
Why choose FreshGround to service your Borg & Overström tap?
Choose a FreshGround service plan to cover your Borg & Overström tap or water cooler, and you can enjoy the following benefits:
- Instant repairs
- On-site support
- Access to experienced and highly trained professionals
- Filters sent out automatically on a regular basis
- Excellent customer service – we pride ourselves on our quality service
FreshGround service plans
Want to sign up with FreshGround for servicing? We offer two different maintenance plans, including our Total Plan package that is designed to cover every needed for full peace of mind.
Essential
All the basics to keep you going *Included with all machines
Reactive call-outs
Pressure vessel testing (as required)
All spare parts (excl. any required due to damage)
Taste and odour filtration (cold-water machines)
Sanitisation visits (cold water machines)
12 monthly
Installation inc. water safety kit and filter head
from £199 per unit
Proactive equipment maintenance
from £299 per unit
Scale filter exchange call-out
£80 per visit
Scale-reduction filters
See pricelist
Machine recalibration
£80 per visit
Total Care
Our fully inclusive service package
Reactive call-outs
Pressure vessel testing (as required)
All spare parts (excl. any required due to damage)
Taste and odour filtration (cold-water machines)
Sanitisation visits (cold water machines)
6 monthly
Installation inc. water safety kit and filter head
from £99 per unit
Proactive equipment maintenance
Scale filter exchange call-out
Scale-reduction filters
Machine recalibration
Callouts that are deemed to be the result of user negligence are chargeable on both service plans. A call-out fee of £225 is inclusive of the first hour, followed by £50 per 15 min increments thereafter.
There are certain parts that we do not include in service plans. Anything that is cosmetic, or a core component, such as the compressor or internal circuitry, is not covered in our plans. Replacing these items is major repair work, and not part of a routine service.
Customer testimonials
Take a look at what some of our customers are saying about us.
FreshGround offer excellent customer service and are always helpful and polite, and go the extra mile to assist. The machines run well and are serviced well, so we have little or no downtime.
Lisa Assiotes
Office Manager, Paddy Power Betfair
We required good quality products that our visitors would enjoy and we required excellent service levels to support our business requirements. The customer service provided by FreshGround is always exceptional and the quality of the equipment and products are of high quality.
Jason Shenton
Dealer Principle, Porsche Centre Wilmslow
We rely on FreshGround’s back up when there is an issue. The machine is heavily used with over 100 people in our building every day. The self service machine generally looks after itself and provides service for customers and staff.
Mark Furssedonn
Group Operations Director, Panavision Europe Limited
Looking for a Billi tap service instead?
So if you need your Billi tap repaired or a filter replacement, we offer Billi tap service and support too.
Buy a new Borg & Overström tap or water cooler
We can offer an upgrade or even a brand new Borg & Overström tap or water dispenser. Check out our current selection below:
Up to 60 people
T1 Borg & Overström
Cutting-edge functionality with minimalistic design, the T1 Borg & Overström chilled, ambient and sparkling tap delivers the latest in office water dispenser technology.
ViewUp to 60 people
T2 Borg & Overström C2
Add a touch of class to your workspace with the T2 Borg & Overström C2. Perfect for filling meeting room bottles, this tap offers chilled, ambient and sparkling water.
ViewUp to 20 people
W1 Borg & Overström B3
Simple to use and a breeze to maintain, our sleek, classic W1 floorstanding water dispenser is an attractive and practical solution for any office.
ViewUp to 20 people
W2 Borg & Overström B4
Available as floor-standing or countertop, the Borg & Overström b4 has the tallest dispense height of any cooler in its class making it ideal for meeting room and reusable bottle-fill.
ViewFrequently asked questions
How often should I have a Borg & Overström tap service?
We would suggest that you service your Borg & Overström tap at least once per year, by an engineer who is familiar with Borg & Overström systems.
I am not an existing FreshGround customer, can I still book a repair or service?
Yes, just get in touch and we will be more than happy to service your Borg & Overström taps. We also cover other brands too, such as Billi and Zip taps.
How do I report a fault with my Borg & Overström tap?
Report a fault using the forms on this page, or those found on our contact page. Alternatively, phone us on 020 7553 7900 or email service@freshground.co.uk.
How often should I change the filter in a Borg & Overström tap?
It’s recommended that you change the water tap filter every 6 months. Customers on a FreshGround service plan will automatically receive filters when it’s time to change them over. Your Borg & Overström tap filter may need changing more or less often, depending on the size of your office.
Can you move our existing Borg & Overström tap to our new office?
Yes, we will be more then happy to relocate your existing Borg & Overström tap to your new work premises.