Borg & Overström tap service & support
FreshGround can service your Borg & Overström tap or water cooler today. Get in touch to talk about maintenance, repairs, and full service plans.
Get in touch
Ask us about Borg and Overström tap servicing
If you’re a business in the UK and want to speak to us about servicing your Borg and Overström tap, simply drop us a line with more details and we’ll aim to get back to you within one working day.
Support for your Borg & Overström
tap or water cooler, today
Get in touch with us now in regards to your Borg & Overström tap or water cooler. FreshGround can repair or service your tap, whether you’re an existing customer or completely new to us. See how we can help you today.
Contact our service team for help with any of the below:
Repairing broken Borg & Overström systems
Borg & Overström tap installation
Borg & Overström tap maintenance
Filters and CO2 tank replacement
Assistance with all other service system tasks
Can I have a Borg & Overström tap service if I’m not an existing customer?
Yes, we will be more than happy to service your Borg & Overström tap or water cooler, even if you are not a current FreshGround customer. Simply contact the team today for details on our service plans.
Borg & Overström service and repair
Need a Borg & Overström water dispenser service or repair? Our team can help with everything, even filter changes.
Regular services
It is important to have your water cooler or tap serviced on a regular basis. This allows it to stay in the best condition, and keeps the whole office satisfied.
Repair
Does your equioment appear to be reaching the end of it serviceable life? We can repair your Borg & Overström tap or, if necessary, help you find a suitable replacement.
Filter changes
Did you know that we can send out new filters as and when you need them? Sign up for the FreshGround Complete Care plan, and we’ll also fit and replace them for you.
Why choose FreshGround to service your Borg & Overström tap?
Choose a FreshGround service plan to cover your Borg & Overström tap or water cooler, and you can enjoy the following benefits:
Instant repairs
On-site support
Access to experienced and highly trained professionals
Filters sent out automatically on a regular basis
Excellent customer service – we pride ourselves on our quality service
FreshGround service plans
Take a look at the comparison table below to see the major differences between Essential and Complete Care. Essential is included with all Borg & Overström tap rentals, whereas Complete Care is an additional product that gives you proactive service visits.
| Essential | Complete Care | |
|---|---|---|
| Reactive call-outs | ||
| CoffeeCrew Live Assist | ||
| All spare parts (excl. any required due to damage) | ||
| Proactive service visits throughout the year | ||
| Scale reduction filters | ||
| Scale reduction filters changed by us | ||
| Machine recalibration |
Exceptions and extraordinary circumstances
Whilst Essential is included on all machine rentals, it can be taken as a separate service if you purchase the machine (even if FreshGround was not the original supplier). In these cases, to be eligible for Complete Care, you must also purchase Essential cover as a separate line.
Callouts that are deemed to be the result of user negligence are chargeable on both service plans. A call-out fee of £225 is inclusive of the first hour, followed by £50 per 15 minute increment thereafter.
There are certain parts that we do not include in service plans. Anything that is cosmetic, such as drip trays and panels, will not be covered under Essential or Complete Care.
If your machine is covered by a service plan but is not part of a FreshGround rental agreement (for example, if you own the machine), then core components and parts that cost in excess of £100 will also be excluded. Core components include circuit boards, boilers, compressors, or internal circuitry. Replacing these items is major repair work and can be quoted separately.
Fix your Borg & Overström water dispensers – talk to us today
If your Borg & Overström water dispensers need the protection of a service plan, please don’t hesitate to reach out. FreshGround will get you up and running again in no time.
Looking for a Billi tap service instead?
So if you need your Billi tap repaired or a filter replacement, we offer Billi tap service and support too.
Buy a new Borg & Overström tap or water cooler
We can offer an upgrade or even a brand new Borg & Overström tap or water dispenser. Check out our current selection below:
-
T4 Borg & Overström
- Serves up to 60 people
- Chilled, sparkling and hot water
- Striking aesthetic and design
- Rent from just £4.00 per day
-
T2 Borg & Overström C3
- Serves up to 60 people
- Chilled, sparkling and ambient options
- Tall dispense height for bottles and jugs
- Rent from just £4.00 per day
-
T1 Borg & Overström
- Serves up to 60 people
- Chilled, sparkling and ambient options
- Functional and minimalistic design
- Rent from just £2.50 per day
-
W3 Borg & Overström E6
- Serves up to 60 people
- Chilled, ambient, hot and sparkling
- Ultraviolet LED water purification
- Rent from just £1.50 per day
-
W2 Borg & Overström E4
- Serves up to 20 people
- Chilled, sparkling and hot setups
- Countertop or floor-standing
- Rent from just £0.99 per day
-
W1 Borg & Overström B3
- Serves up to 20 people
- Chilled and ambient water
- Hygienic touch-sensitive control panel
- Rent from just £1.11 per day
Frequently asked questions
Can I service my Borg & Overström tap if I’m not a FreshGround customer?
Yes, just get in touch and we will be more than happy to service your Borg & Overström taps. We also cover other brands too, such as Billi and Zip taps.
Does FreshGround offer filter replacements?
Yes, we sell replacement filters for a variety of water dispensers, including Borg & Overström taps. We can also replace filters for you as part of our Complete Care service package. Take a look at our service and support page for more information.
How often should I service my Borg & Overström tap?
We would suggest that you service your Borg & Overström tap at least once per year, by an engineer who is familiar with Borg & Overström systems.
Can FreshGround repair a Borg & Overström tap?
Yes, FreshGround’s team of expert engineers can repair Borg & Overström taps. What’s more, in most cases we can fix your tap in a single visit. Our first time fix rate is consistently over 90%, meaning you won’t be without your water dispenser for long, should you experience a breakdown.
