Borg & Overström tap service & support

FreshGround can service your Borg & Overström tap or water cooler today. Get in touch to talk about maintenance, repairs, and full service plans.

Borg & Overström T1 on counter

Support for your Borg & Overström
tap or water cooler, today

Get in touch with us now in regards to your Borg & Overström tap or water cooler. FreshGround can repair or service your tap, whether you’re an existing customer or completely new to us. See how we can help you today.

Contact our service team for help with any of the below:

Repairing broken Borg & Overström systems

Borg & Overström tap installation

Borg & Overström tap maintenance

Filters and CO2 tank replacement

Assistance with all other service system tasks


Arrange a service

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Can I have a Borg & Overström tap service if I’m not an existing customer?

Yes, we will be more than happy to service your Borg & Overström tap or water cooler, even if you are not a current FreshGround customer. Simply contact the team today for details on our service plans.


Talk to us

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Borg & Overström service and repair

Need a Borg & Overström water dispenser service or repair? Our team can help with everything, even filter changes.

T2 Borg & Overström C2

Regular services

It is important to have your water cooler or tap serviced on a regular basis. This allows it to stay in the best condition, and keeps the whole office satisfied.

Billi tap servicing.


Does your equioment appear to be reaching the end of it serviceable life? We can repair your Borg & Overström tap or, if necessary, help you find a suitable replacement.

W2 Dispenser

Filter changes

Did you know that we can send out new filters as and when you need them? Sign up for the FreshGround Complete Care plan, and we’ll also fit and replace them for you.

Why choose FreshGround to service your Borg & Overström tap?

Choose a FreshGround service plan to cover your Borg & Overström tap or water cooler, and you can enjoy the following benefits:

Instant repairs

On-site support

Access to experienced and highly trained professionals

Filters sent out automatically on a regular basis

Excellent customer service – we pride ourselves on our quality service

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FreshGround service plans

Want to sign up with FreshGround for servicing? We offer two different maintenance plans, including our Complete Plan package that is designed to cover every needed for full peace of mind.


Reactive service plan to cover the basics *Included with all machines

Reactive call-outs

Pressure vessel testing (as required)

All spare parts (excl. any required due to damage)

Planned machine maintenance

Not included

Scale reduction filters

See shop page

Scale filters changed by us

Not included

Machine recalibration

Not included

Complete Care

Our proactive and reactive, fully inclusive service package

Reactive call-outs

Pressure vessel testing (as required)

All spare parts (excl. any required due to damage)

Planned machine maintenance

Scale reduction filters

Scale filters changed by us

Machine recalibration

Callouts that are deemed to be the result of user negligence are chargeable on both service plans. A call-out fee of £225 is inclusive of the first hour, followed by £50 per 15 min increments thereafter.

There are certain parts that we do not include in service plans. Anything that is cosmetic, or a core component, such as the compressor or internal circuitry, is not covered in our plans. Replacing these items is major repair work, and not part of a routine service.

Customer testimonials

Take a look at what some of our customers are saying about us.

“FreshGround offer excellent customer service and are always helpful and polite, and go the extra mile to assist. The machines run well and are serviced well, so we have little or no downtime.”

Lisa Assiotes

Office Manager, Paddy Power Betfair

“We required good quality products that our visitors would enjoy and we required excellent service levels to support our business requirements. The customer service provided by FreshGround is always exceptional and the quality of the equipment and products are of high quality.”

Jason Shenton

Dealer Principle, Porsche Centre Wilmslow

“We rely on FreshGround’s back up when there is an issue. The machine is heavily used with over 100 people in our building every day. The self service machine generally looks after itself and provides service for customers and staff.”

Mark Furssedonn

Group Operations Director, Panavision Europe Limited

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Looking for a Billi tap service instead?

So if you need your Billi tap repaired or a filter replacement, we offer Billi tap service and support too.

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Buy a new Borg & Overström tap or water cooler

We can offer an upgrade or even a brand new Borg & Overström tap or water dispenser. Check out our current selection below:

Frequently asked questions

How often should I have a Borg & Overström tap service?

We would suggest that you service your Borg & Overström tap at least once per year, by an engineer who is familiar with Borg & Overström systems.

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I am not an existing FreshGround customer, can I still book a repair or service?

Yes, just get in touch and we will be more than happy to service your Borg & Overström taps. We also cover other brands too, such as Billi and Zip taps.

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How do I report a fault with my Borg & Overström tap?

Report a fault using the forms on this page, or those found on our contact page. Alternatively, phone us on 020 7553 7900 or email

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How often should I change the filter in a Borg & Overström tap?

It’s recommended that you change the water tap filter every 6 months. Customers on a FreshGround service plan will automatically receive filters when it’s time to change them over. Your Borg & Overström tap filter may need changing more or less often, depending on the size of your office.

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Can you move our existing Borg & Overström tap to our new office?

Yes, we will be more then happy to relocate your existing Borg & Overström tap to your new work premises.

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