Customer support
Need help cleaning your machine or looking after it on a day-to-day basis? Resources including manuals and video guides can be found below. Just select your machine to get started.
![Coffee beans on slate surface Coffee beans on slate surface]( https://freshground.co.uk/wp-content/uploads/2023/12/Customer-Support-768x0-c-default.jpg 768w, https://freshground.co.uk/wp-content/uploads/2023/12/Customer-Support-1920x0-c-default.jpg 1920w, https://freshground.co.uk/wp-content/uploads/2023/12/Customer-Support-2880x0-c-default.jpg 2880w )
We’re here to help
Our customer support library is full of resources to help you use and get the most from your FreshGround machine. To get started, simply scroll down to find your machine type, and use the arrows or drag the carousels left/right to find your model.
And if you have any questions or need any further assistance, our friendly client care team is happy to help. You can request service support either by using this contact form here, or by calling 020 7553 7900 (office hours only).
Bean-to-cup coffee machines
![G1 Max Prime G1 Max Prime]( https://freshground.co.uk/wp-content/uploads/2022/02/G1_slide1_800x800-800x0-c-default.jpg 800w )
G1 – N&W Koro
View G1 N and W Koro resources
![G2 Krea Touch coffee machine G2 Krea Touch coffee machine]( https://freshground.co.uk/wp-content/uploads/2022/07/G2KreaTouch_Slide1_800x800px-800x0-c-default.jpg 800w )
G2 – Krea Touch
View G2 Krea Touch resources
![Jura E6 Jura E6]( https://freshground.co.uk/wp-content/uploads/2022/03/jura-f6-800x0-c-default.jpg 800w )
F1 – Jura E6
View F1 Jura E6 resources
![]( https://freshground.co.uk/wp-content/uploads/2022/02/f2JuraXJ9-800x0-c-default.jpeg 800w )
F2 – Jura XJ9
View F2 Jura XJ9 resources
![Jura WE8 Jura WE8]( https://freshground.co.uk/wp-content/uploads/2022/03/JuraWE8_274x300-800x0-c-default.jpg 800w )
F2 – Jura WE8
View F2 Jura WE8 resources
![Jura GIGA X Jura GIGA X]( https://freshground.co.uk/wp-content/uploads/2022/03/jura-x8-nontouch-800x0-c-default.jpg 800w )
F3 – Jura GIGA X
View F3 Jura GIGA X resources
![F3 Jura GIGA X coffee machine F3 Jura GIGA X coffee machine]( https://freshground.co.uk/wp-content/uploads/2022/02/Coffee-Machines-F-Range-F3-Image-800x0-c-default.jpeg 800w )
F3 – Jura GIGA X (touchscreen)
View F3 Jura GIGA X8 resources
![F3 Egro Qube coffee machine F3 Egro Qube coffee machine]( https://freshground.co.uk/wp-content/uploads/2022/07/F3EgroQube_Slide1_800x800px-800x0-c-default.jpg 800w )
F3 – Egro Qube
View F3 Egro Qube resources
![F4 Egro Zero F4 Egro Zero]( https://freshground.co.uk/wp-content/uploads/2022/02/F4EgroZero_slide1_800x800-800x0-c-default.jpg 800w )
F4 – Egro Zero
View F4 Egro Zero resources
![La Cimbali S15 Coffee Machine La Cimbali S15 Coffee Machine]( https://freshground.co.uk/wp-content/uploads/2022/07/F4CimbaliS15_slide1_800x800-800x0-c-default.jpg 800w )
F4 – LaCimbali S15
View F4 LaCimbali S15 resources
![F5 Egro One F5 Egro One]( https://freshground.co.uk/wp-content/uploads/2022/03/F5-Egro1-Machine-800x0-c-default.jpg 800w )
F5 – Egro One
View F5 Egro One resources
![F5 Egro Next F5 Egro Next]( https://freshground.co.uk/wp-content/uploads/2022/02/F5EgroNext_slide1_800x800-800x0-c-default.jpg 800w )
F5 – Egro Next
View F5 Egro Next resources
![A5 Egro Next Touch A5 Egro Next Touch]( https://freshground.co.uk/wp-content/uploads/2022/03/A5EgroNextTouchCutOut1-800x0-c-default.jpg 800w )
A5 – Egro Next Touch
View A5 Egro Next Touch resources