Customer support
Need help cleaning your machine or looking after it on a day-to-day basis? Resources including manuals and video guides can be found below. Just select your machine to get started.
We’re here to help
Our customer support library is full of resources to help you use and get the most from your FreshGround machine. To get started, simply scroll down to find your machine type, and use the arrows or drag the carousels left/right to find your model.
And if you have any questions or need any further assistance, our friendly client care team is happy to help. You can request service support either by using this contact form here, or by calling 020 7553 7900 (office hours only).
Bean-to-cup coffee machines
G1 – N&W Koro
View G1 N and W Koro resources
G2 – Krea Touch
View G2 Krea Touch resources
F1 – Jura E6
View F1 Jura E6 resources
F2 – Jura XJ9
View F2 Jura XJ9 resources
F2 – Jura WE8
View F2 Jura WE8 resources
F3 – Jura GIGA X
View F3 Jura GIGA X resources
F3 – Jura GIGA X (touchscreen)
View F3 Jura GIGA X8 resources
F3 – Egro Qube
View F3 Egro Qube resources
F4 – Egro Zero
View F4 Egro Zero resources
F4 – LaCimbali S15
View F4 LaCimbali S15 resources
F5 – Egro One
View F5 Egro One resources
F5 – Egro Next
View F5 Egro Next resources
A5 – Egro Next Touch
View A5 Egro Next Touch resources
Filter coffee machines
Undercounter water taps
T1 – Borg and Overstöm
View T1 resources
T2 – Borg and Overstöm
View T2 resources
T4 – Borg & Overström
View T4 resources
T3 – Billi Quadra
View T3 resources
T4 – Billi Quadra Sparkling
View T4 resources
T5 – Billi Quadra Plus
View T5 resources
T3 – Zip Classic Plus
View T3 resources
T4 – Zip Classic Plus Sparkling
View T4 resources
T5 – Zip Classic Plus All in One
View T5 resources
