Customer support

Need help cleaning your machine or looking after it on a day-to-day basis? Resources including manuals and video guides can be found below. Just select your machine to get started.

Coffee beans on slate surface

We’re here to help

Our customer support library is full of resources to help you use and get the most from your FreshGround machine. To get started, simply scroll down to find your machine type, and use the arrows or drag the carousels left/right to find your model.

And if you have any questions or need any further assistance, our friendly client care team is happy to help. You can request service support either by using this contact form here, or by calling 020 7553 7900 (office hours only).