8 reasons to choose FreshGround
Lily Hedley | November 26, 2025 | 5 minute read
Here in the UK, employees increasingly expect free access to high quality barista style coffee at work.
Why do I need a commercial coffee machine for my office?
A well stocked coffee station provides an inviting space for collaboration, creativity and informal discussions.
Research shows that when coffee is provided at work, morale improves and team coffee breaks help people build relationships and solve problems. It can even support attracting and retaining talent. Read more into the research here.
How to choose your office coffee machine provider?
If you’re the office or facilities manager, choosing your commercial coffee machine provider will likely sit within your remit.
The market is filled with lots of options. You can read about and compare different London providers here.
Factors to consider include:
- Variety of coffee offered
- Reliability of service
- Types of contracts and purchasing options
Other factors include sustainability, budget, available space and how many people will be using the machine.
With these considerations in mind, here is why FreshGround is the right choice.
1. Reliable servicing
We are one of the top rated service providers in the UK in our sector. We recently surpassed 1000 reviews and our rating is 4.9/5. Customers tell us our service is “exceptional” and that our team are “friendly” and “communicative”. You can see FreshGround’s customer feedback on Reviews.io.
We offer a remote video call service that connects customers with an expert engineer quickly. This is called CoffeeCrew Live Assist (CCLA) and it supports fast diagnosis, parts ordering and even guides for fixing simple issues yourself. Read more about how it works here.
Our first time fix rate is over 95 percent so you can be confident you are in safe hands.
2. Complete refreshment solutions
We supply both coffee machines and boiling taps so you can fully equip your refreshment area.
We work with leading UK water dispenser brands including Zip and Borg & Overström with a range of functionalities to deliver a premium experience.
Our coffee machines include bean to cup and bulk brewers for filter coffee. We don’t offer pod or instant machines because they don’t provide a consistently premium experience and create more work for users.
We offer packages for water, coffee and servicing so if you want to consolidate suppliers we can help.
3. Purchase, rent or free loan?
FreshGround offers several ways to get your office coffee machine or water dispenser.
You can rent or purchase outright and we also offer a unique free loan option. Read more here.
4. No third party leasing
We own every machine that we rent which means we set the terms. This gives our customers more flexibility and helps keep costs down. Read more about our flexibility here.
5. Short contract option
Our contracts start from as little as three months which gives you the agility to assess how well your machine suits your workplace before committing long term.
6. Upgrades
The business landscape moves fast so your coffee solution needs flexibility too. Our customers can upgrade their machine at any time. Few suppliers offer this. If your headcount grows you can keep your team happy with coffee that meets demand.
7. Socially responsible coffee beans
We provide a curated range of premium coffee beans and blends so you can meet the diverse preferences of your team.
The farm we source from runs projects that support biodiversity, improve education and safeguard the future of the coffee growing community in Alta Mogiana.
We offer Light, Medium and Dark blends along with a Single Origin, a Decaf and the Edition: Cacao blend.
Our online shop also includes tea, hot chocolate, syrups, biscuits, healthy snacks and more so you can keep your coffee station fully stocked.
8. Service plans
FreshGround offers two comprehensive service plans so you’re covered if anything goes wrong.
The Essential plan provides the support you need to keep coffee flowing including regular maintenance and fast response times. It suits teams looking for reliable and budget friendly service.
The Complete Care plan provides a more proactive and extensive package from regular maintenance to emergency repairs and added perks. It suits companies that want complete peace of mind.
Find out more
With over 40 years of experience in the office coffee industry, our team will help you find the ideal solution. We work with you to identify your requirements and ensure a smooth setup of your coffee machine. Contact us today.