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Repairs and Servicing By FreshGround

FreshGround offer two different service packages to our customers. The Essential package includes the basics to keep you going, such as reactive maintenance and spare parts.

Total Care means complete peace of mind. It’s a fully-inclusive service package, combining fantastic extras into a convenient and cost effective bundle to compliment your rental contract. It includes planned preventative maintenance every 6 months on all machines to reduce downtime and comprehensive filtration management.

See the table below to see what is included in each package.

  • Reactive call-outs
  • Taste and Odour Filtration
  • Pressure Vessel Testing
  • Loan Machine on down-time
  • All spare parts
  • Online Tutorials
  • Installation including Water Safety Kit and filter head
  • Proactive Equipment Maintenance
  • Face to Face Training
  • Boiler Descaling
  • Scale Filter Exchange Call-out
  • Scale Reducing Filters
  • Machine Recalibration
  • Sanitisation Visits

Essential

All the basics to keep you going
  • starting from £199 per unit
  • £299 per visit
  • £80 per session (initial training free)
  • £80 per exchange
  • £80 per visit
  • See pricelist
  • £80 per visit
  • 12 monthly

Total Care

Our fully inclusive service package
  • starting from £99 per unit
  • 6 monthly

Callouts that are deemed to be the result of user negligence are chargeable on both service plans. A call-out fee of £155 is inclusive of the first hour, followed by £25 per 15 min increments thereafter.

One-to-one customer service

We don’t do automated voicemail systems, or service desks in other countries. Your dedicated account manager will be your first point of contact, providing what you need, when you need it. Understanding you, your business and your people means we offer more than a one-size-fits-all solution.

Coffee should be a pleasure, not a chore

If a machine goes down, morale does too. Attractive equipment that works well is a pleasure to use and maintains maximum uptime, will keep your people happy and productive, and gives you one less thing to worry about.

You might like to know:

  • Our on-road engineers are highly trained – they know our machines inside out
  • Low weekly coffee machine rental contracts include all repairs and service plans – there’s no sliding scale just 100% service
  • Our first-time fix rates are consistently over 90% – so you’ll very rarely see us twice
  • We invest in a constant on-hand, spare parts inventory – fixing it first time, on time